General Manager

General Manager

Requirements

• Strong combination of business operations, quality, continuous improvement, process development and management experience to provide unique business solutions.
• Ability to establish and maintain trust with all stakeholders customers, business partners, investors, and coworkers will be key in this essential role.
• Experienced in developing effective methods of handling location issues including internal and external customer complaints and issues.
• Excellent customer service skills.
• Experience leading and developing teams high performing teams.
• Prior experience managing multiple departments within multiple locations.
• Consistently practice a pro-active approach, understanding urgency and prioritizing getting tasks appropriately.
• Excellent oral and written communication skills.

Responsibilities

• Be responsible to take full ownership of all aspects of your portfolios daily operations, including full P&L responsibility in order to facilitate growth within your markets.
• Achieve or exceed budgeted sales and profit levels. Review financial results against monthly and quarterly budget goals to ensure efficient operations and that all expenditures and costs remain within budgeted and cost guidelines. Takes a proactive approach to correct any deviation from financial budgets and performance.
• Act as an example of excellent customer service standards for internal and external customers by taking responsibility for escalated customer issues and working to provide timely and satisfactory resolution to complaints or problems.
• Provide motivational leadership to teams to accomplish goals and objectives while working within company guidelines.
• Facilitate weekly managers meeting to review staffing, development, and training needs and discuss operating and sales plans, objectives and results.
• Proactively recruit, hire, train and retain in accordance with companys standards, programs and materials.
• Write and conduct timely performance reviews, create individual development plans, and provide regular follow up to ensure completion of goals. Provide ongoing follow-up, training and coaching to assist team members in achieving developmental objectives.
• Manage merchandise and property inventory for each location within designated portfolio.
• Influence and manage relationships with vendors to ensure effective partnership in addressing needs for location or customers.
• Ensures compliance with workplace health and safety standards and plans.
• Select and purchase all necessary material for operations within budgetary guidelines using approved vendors.

Preferred Qualifications

• Bachelors degree in business in Business or related; or equivalent professional experience
• Minimum five (5) years of experience in management and personnel supervision.
• Prior experience with client-facing service operations with a strong track record of process/operations field leadership and experience running complex operations of varied workflows and disciplines
• General understanding of basic accounting principles; specifically, budgeting procedures.
• Previous Cemetery/Funeral Home Management experience is strongly preferred.