General Manager

General Manager

Requirements

• Must be authorized to work in the US as defined by the Immigration Act of 1986
• Must pass a Criminal Background Check
• Education: High School Diploma/GED
• Bachelor’s degree preferred
• Minimum of eight (8) years’ of airline operations experience
• Minimum of five (5) years’ of management experience preferred
• Minimum of three (3) years’ managing cross-functional operations preferred
• Demonstrated experience of leading managers
• Must be able to assess emergency situations in a timely manner, exercising good judgment, flexibility, and ability to respond calmly and effectively
• Ability to work in a sometimes stressful environment
• Highly organized with multi-tasking abilities
• Team approach and positive attitude
• Must be willing to work a flexible schedule including nights, weekends and holidays
• Well-developed planning and organizational skills are required
• Must be committed to the importance of serving the customer and have excellent customer service focus
• Must be at least 24 years of age and possess a valid driver’s license
• Able to attend required training
• High level of proficiency in Microsoft Office software
• The General Manager is required to obtain GSC certification
• Must be able to travel a minimum of twice yearly and as needed to address operational concerns with cities the base flies to.

Responsibilities

• Establish and maintain safety compliance of aircraft, customers, facilities and employee working environments
• Address issues and provide corrective action as required
• Ensure compliance with all Federal directives and security requirements
• Audit to ensure quality assurance
• Coordinate all rooming and parking needs for Flight Operations, In-flights, and Maintenance personnel for their accommodations during the potion of the year when the station operates as a Base
• Lead the base management team, developing an environment that promotes On-Time Performance, teamwork, collaboration, and encourages continuous process improvement
• Evaluate the performance of the base management team to include Inflight, Flight Ops, and Maintenance Managers as it relates to teamwork, On-Time Performance, and overall station support
• Provide feedback to the team’s direct supervisors
• Analyze performance against critical measures and develop and effectively implement solutions to achieve performance objectives for the entire base
• Ensure compliance for controlling of station expenses/cost and maintain an effective cost control program
• Establish airport and local community relations as liaison with airport city officials, FAA, TSA, OSHA, police, fire departments and other groups wanting to experience the airport environment or hold a community event involving the airline and the airport
• Coordinate airline service provider functions and oversee performance for local contracts providing service to Allegiant Air, i.e., fueling, skycap, security, catering, cleaning and ground handling
• Evaluate performance and ensure effective development and implementation of appropriate measures and corrective action as required
• Ensure compliance of all procedures as outlined in our company manuals and monitor for current revisions and availability
• Ensure an acceptable level of customer service and baggage handling
• Monitor and verify quality control
• Ensure establishment of effective and cost efficient work schedules for station employees including an irregular operations plan
• Participate in interview, hiring and staffing requirements (G4 stations only)
• Ensure training requirements are met for all employees, i.e., new hire, recurrent, supplemental; monitor and ensure corrective action for local training issues
• Coordinate with Customer Relations providing feedback, research and response for customer complaints/compliments
• Establish employee recognition programs for station achievements, including safety performance and revenue collection programs
• Effectively communicate all airline business to internal and external departments and customers
• Work to establish contract revenue and actively by pursue opportunities to ensure station profitability
• Establish goals and objectives and constantly measure the performance of the station ensuring goals are met
• Responsible to evaluate, manage and provide ongoing feedback to employees while developing individuals and encouraging career advancement (G4 stations only)
• Develop a succession plan (G4 stations only)
• Lead and present investigations for any safety, security issues, or OJIs (G4) related items
• Lead by example, motivate to achieve results by exemplifying integrity, professionalism and excellent communication skills
• Develop customer correspondence at an executive level
• Extensive problem solving on a daily bases and including working with irregular operations
• Assist with Customer Service and Ground Operations functions as required
• Excellent communication skills, both verbal and written
• Assist HQ team with projects as requested
• Ensure any direct reports understand and apply our Customer Commitment and customer service standards to their daily responsibilities, as appropriate
• Model Allegiant’s customer service standards in personal actions and when providing leadership direction
• Other duties as assigned.

Preferred Qualifications

• Provision of personal information to the state may be required as part of the liquor license requirements for the company.