General Manager

Experienced operations manager, with at least 8 -10 years of experience
Independent self-starter, thriving in fast-paced environments with a high level of responsibility
Savvy and tactful communicator, able to find the right tone in every situation
Desire to foster a culture committed to providing a world-class customer service experience
Detail-oriented executor, action-oriented and able to operate autonomously
Experienced and exceptional leader with extensive experience leading support teams
Flexible and adaptable, able to rapidly adjust to change
Proven track record of managing teams (at least 3-5 years) and developing people
Effective at managing multiple tasks simultaneously, able to delegate and prioritize
Problem solver, always looking for creative solutions

Manage the on-site daily operations of Via’s service on behalf of Indianapolis
Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team
Manage and mentor the on-site team of dispatchers and shift managers
Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
Liaise closely with Via senior management and Via’s external partners
Develop clear metrics for the team and visibility into results against KPIs and priorities on a weekly basis
Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.