GCM Client Administrator I – Loan Agency
| Company | Wilmington Trust |
|---|---|
| Location | Dallas, TX, USA, Minneapolis, MN, USA |
| Salary | $21.54 – $35.9 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Combined minimum of 4 years’ higher education and/or work experience, including a minimum of 1 year relevant work experience with direct client contact
- Strong focus on customer service and satisfaction
- Strong verbal and written communication skills
Responsibilities
- Daily loan administration including but not limited to transaction onboarding, debt service payments, loan fundings, loan reprices, amendments, terminations, etc.
- Resolve discrepancies and review trade documents for execution. Process executed trades in the loan system.
- Partner with relationship managers and other internal parties to oversee portfolio, resolve issues, and foster client relationships.
- Liaise with clients and other external parties providing excellent customer service, resolving issues, and responding to client requests/questions in a timely manner.
- Assist with additional special projects and initiatives as requested.
- Understanding and adhering to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
- Maintaining M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Completing other related duties as assigned.
Preferred Qualifications
- Bachelor’s degree focused on Finance, Business, Economics or Accounting and a minimum of 1 year relevant work experience with direct client contact
- Experience with Loan Agency or LoanIQ
- CCTS (Certified Corporate Trust Specialist) certification if corporate trust focus
- Strong skills in pertinent software applications, with ability to learn new applications
- Experience working in a team environment
- Strong interpersonal skills with ability to build significant level of trust with clients
- Self-confident
- Proven ability to work well with highly capable and successful individuals
- Strong analytical ability
- Demonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unit
- Experience contributing to positive working relationships and maintaining integrity and professionalism