Garnishment Specialist-Collections

Garnishment Specialist-Collections

Requirements

• Knowledge of basic accounting methods and principles of business tax laws
• Knowledge of office practices and procedures, including record maintenance
• Knowledge of business mathematics, spelling, punctuation, and grammar
• Knowledge of investigation techniques and methods for conducting research
• Knowledge of computer technology principles, terminology, and automated systems
• Knowledge of functions and responsibilities of the division
• Skills in strong interpersonal skills; active listening
• Skills in verbal & written communication
• Skills in proficient in PC office software, Microsoft Office, desk top tools, and data entry
• Skills in strong analytical, critical thinking, and problem solving skills
• Skills in strong time management and negotiation skills
• Skills in detail-oriented with research and investigative experience
• Ability to use computers in reviewing, analyzing, and calculating tax liabilities
• Ability to exercise independent judgment and provide prompt service
• Ability to establish and maintain effective working relationships with others
• Ability to communicate effectively, both orally and in-writing; utilize de-escalation techniques with difficult or irate taxpayers
• Ability to maintain a professional demeanor in all situations
• Ability to effectively multi-task, set priorities and manage time to meet deadlines
• Ability to work effectively in a fast-paced environment
• Ability to inspect records to determine compliance and determine tax liability
• Ability to interpret and apply policies, procedures, rules and regulations
• Ability to maintain a professional, positive manner when talking with taxpayers in-person, over the phone, or by email

Responsibilities

• Responsible for preparing, processing and issuing delinquent individual income tax accounts for administrative wage garnishment, including managing all employer and taxpayer correspondence related to garnishments
• Conduct specialized reviews of individual tax accounts, to include utilizing third party platforms, and employer accounts for the purpose of implementing appropriate administrative authority wage garnishments
• Manage relevant workloads to include tasks and cases
• Ensures taxpayers are eligible to be garnished prior to implementing any garnishment, to include current legal and procedural requirements being met
• If a taxpayer does not qualify for garnishment, review will be completed to see if the taxpayer is a good candidate for Legal referral of the account for potential bank levy or asset hearing
• Conducts exemption and hardship reviews on accounts as it pertains to wage garnishment implementation, when applicable
• Advises contacting taxpayers or their legal representatives of available options for repayment of delinquent tax liabilities to include payment plans in lieu of garnishment when applicable
• Sets payment plans in lieu of garnishment when applicable, following current guideline requirements
• Perform review tasks to ensure garnishments and payment plans in lieu of garnishment remain compliant and that next stage action is not required such as proceeding with garnishment or implementing employer liability request from Legal
• Examines, investigates, and reviews records, reports, and management practices to ensure legal compliance with state rules and statutes
• Reviews applicable laws, regulations, procedures, and financial and administrative controls
• Evaluates relevant data and aspects of situations and make appropriate decisions
• Manages and prioritizes assigned caseload and provides services to taxpayers with little supervision
• Identifies the most appropriate method to complete tasks and meet deadlines
• May serve as the agency’s witness for court proceedings as it pertains to the validity and collection of outstanding liabilities and delinquencies
• Assists in projects or tasks as assigned, including those in other sections or divisions

Preferred Qualifications

• Proficiency in Microsoft Office with business application software
• Previous tax or government knowledge
• Experience in OneLink, FAST and/or Gentax software