Full Time Technical Service Representative
| Company | Armstrong Group |
|---|---|
| Location | Zelienople, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or general education degree (GED) is required
- Basic computer skills are required; multitasking ability and typing skills are necessary for success
- Ideal candidates have at least 6 months of experience in a customer service, retail or office environment
- Strong communication skills; friendly attitude, active listener, articulate, self-assured and professional
- Motivated and dependable person with strong work ethic and a high degree of integrity
- Ability to quickly and effectively adapt to changes in the work environment
- Coachable person who is eager to learn new skills and take on new responsibilities
- Must have the ability to work flexible afternoon/evening weekday and/or weekend shifts
Responsibilities
- Resolve routine inbound and limited outbound customer inquiries over the telephone
- Proficient handling of technical support inquiries for, Internet, phone, email, and other troubleshooting needs
- Accurately enter service call information including communication of troubleshooting steps performed
- Responds to customer concerns/requests, explains available options, and meets call quality expectations
- Promote sales by explaining available services
- Use provided training materials and job tools to quickly and accurately resolve customer issues
- Other functions that may be assigned
Preferred Qualifications
-
No preferred qualifications provided.