Full Time Floor Leader

Minimum 1 year of experience in customer service and sales
Minimum 1 year of experience in cash handling and opening/closing procedures
Minimum 1 year of supervisory experience involving coaching, feedback, and training
Minimum 1 year of experience in problem-solving issues related to customer service in day-to-day operations
Minimum 1 year of experience in a fast-paced team environment
Knowledge and passion for skincare, natural beauty, and ethical business
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team
Take ownership for your results and actively work to grow the contribution of your segments to the store’s overall sales
Lead by example in delivering a world-class customer experience on the shop floor
Educate customers on Lush brand values
Increase the depth of your product knowledge through constant learning
Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge
Encourage open communication and actively listen to team members perspectives related to diversity, equity, inclusion, and belonging (DEIB)
Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day
Lead by example in terms of attendance and punctuality
Maintain a clean, organized, and visually appealing store to enhance the customer’s shopping experience and drive sales
Train your team on inventory best practices and fresh standards
Support your management team to keep your store compliant and ensure your staff are practicing company standards