FT Customer Experience Manager
| Company | Michaels |
|---|---|
| Location | Charlotte, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Ability to lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs
- Ability to ensure compliance with applicable laws and requirements
- Ability to achieve KPIs and manage team performance
- Ability to train, observe, and coach the customer experience team
- Ability to interact with others in an accepting and respectful manner
- Ability to manage and execute shrink and safety programs
Responsibilities
- Deliver a customer centric shopping experience by managing and delivering effective front-end operations
- Lead the omnichannel processes
- Maintain store recovery standards to deliver Brand Promises
- Ensure all front end policies and procedures are followed
- Plan and lead the execution of class and in-store events
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities
- Assist with the onboarding of new Team Members
- Serve as Manager on Duty (MOD)
- Participate in the truck unloading and stocking processes
- Cross train in Custom Framing selling and production
- Lead the delivery of high-quality custom framing solutions in select stores
Preferred Qualifications
- Retail management experience preferred