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Front Office Supervisor
| Company | Montage International |
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| Location | Healdsburg, CA, USA |
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| Salary | $27.04 – $27.04 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level |
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Requirements
- Bachelor’s Degree required
- Minimum of four (4) years’ experience in customer service
- Two (2) to three (3) years of hotel supervisory experience
- Advanced skills in Word, Excel, PowerPoint, Opera and Outlook; daily use of nearly all programs will occur
Responsibilities
- Supporting the department operation and providing direct service to guests as needed, leading by example
- Overseeing the arrival and departure experience, ensuring guests expectations are exceeded at all times
- Assisting in creating and implementing profit and flow-through enhancing strategies and programs. Managing daily room inventory, providing upselling opportunities to the Front Desk Agents
- Reviewing daily financial and labor reports; providing suggestions for adjusting the operation as needed to achieve annual budget and forecasts
- Assisting in creating, implementing and executing department trainings, recruiting and innovative pre-shifts
- Assisting in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings
- Supporting the hotel’s life-safety systems and being prepared at all times for emergency situations
Preferred Qualifications
- Luxury hotel experience strongly preferred
- Knowledge and experience in using Birchstreet, HotSOS and Rex preferred
