Front Office Coordinator

Front Office Coordinator

Requirements

• High school education required; college degree desired.
• Minimum 4 years of office/reception experience required.
• Available to work in-office Monday through Friday during regular business hours.
• Proficient knowledge of all Microsoft Office products. Minimum keyboarding skills of 60wpm.
• Excellent communication skills, verbal, written and listening.
• Experience dealing with people at all levels of an organization, getting and giving often complex and sensitive information in both verbal and written communications.

Responsibilities

• Greet visitors and vendors in a cordial and professional manner and direct them to their respective space.
• Act as main contact for all Heidrick & Struggles guests and visitors including scheduling conference rooms, office space and videoconferences.
• Managing Robin, ensuring there aren’t any issues with overlapping/canceling reservations.
• Preparing & greeting new hires on their first day.
• Stay abreast of personnel changes throughout the company; know the key players and organizational structure.
• Effectively screen calls and take messages in a pleasant and professional manner.
• Screen and route unsolicited calls and emails efficiently.
• Maintain reception area, conference rooms and café.
• Maintain up to date phone lists, office map and general office information.
• Provide administrative back-up support to consultants on ad-hoc basis.
• Efficiently organize and prioritize workload for multiple teams and/or projects.
• Acting as a culture carrier; contributing to office and/or firm initiatives.
• Partnering well across a multitude of stakeholders with the aim of developing productive and trusting relationships with colleagues across the firm.
• Fostering an environment of collaboration; viewed as a team player.
• Demonstrating self-awareness, humility, empathy, and open-mindedness in the workplace.

Preferred Qualifications

• Professional services experience
• Prior guest or customer service experience preferred.
• Demonstrate business acumen and financial awareness.
• Experience with proprietary database environments
• Demonstrate effective and accurate proofreading and editing skills.
• Should be able to meet physical demands of the job including sitting for long periods of time, stooping, kneeling, reaching, standing, walking, lifting, pulling, pushing and speaking.