Front Office Agent

Front Office Agent

Requirements

• General knowledge of hotel departments
• Excellent communication skills – oral and written
• Excellent guest service skills
• Knowledge of computer programs utilized in property management
• Able to work a flexible schedule, including weekends and holidays
• Must be able to stand for an eight-hour shift

Responsibilities

• Welcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests
• Obtain necessary credit and payment information from guests
• Provide check cashing and foreign currency conversion for hotel guests
• Coordinate with other hotel departments to satisfy guest requests
• Provide detailed information about hotel facilities and operating hours
• Adhere completely to all Loews Hotels Star Service Standards
• Sell rooms in accordance with Front Desk sales strategies
• Receive and transmit guest messages
• Perform check-out and cash handling activities in accordance with all hotel cashiering and credit policies
• Distribute and coordinate completion of SQS survey cards during guest check-out
• Read Group Profiles and Banquet Event information on a daily basis
• Maintain the cleanliness and excellent condition of equipment and work area
• Other duties as assigned
• Maintains clean and excellent condition of Front Desk area
• Maintains proper stock of all supplies in Front Office
• Executes emergency procedures in accordance with hotel standards
• Notifies appropriate individuals and departments of any problems or unusual matters of significance
• Attends all appropriate hotel meetings and training sessions
• Is polite, friendly, and helpful to guest, employees and management
• Promotes and applies teamwork skills at all times
• Complies with all hotel standards, policies, and rules
• Complies with safety regulations and procedures
• Remains current on hotel information and changes

Preferred Qualifications

No preferred qualifications provided.