Front Line Manager
| Company | CarMax |
|---|---|
| Location | Dulles, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Read, interpret and transcribe data in order to maintain accurate records
- Complete CarMax provided training in all areas of the production process
- Multi-task in a high energy, fast-paced work environment
- Must possess a valid driver’s license that meets the CarMax Driver Safety Points Evaluation System criteria, as explained in the CarMax Driver Safety Policy
- Speak, listen, and write effectively in dealing with customers and associates across departments
- Basic computer skills
Responsibilities
- Ensures that all positions are properly staffed at all times
- Ensures that the cosmetic repairs specified result in finished vehicles that meet CarMax cosmetic quality standards
- Achieves daily and weekly production targets in each cosmetic work zone (Paint and Detail)
- Partners with other functional areas and managers as needed to collaborate on questions of vehicle quality and potential kicks
- Participates and ensure compliance of all CarMax Training and Process initiatives
- Performs all Asset Protection and EH&S responsibilities expected in the role
- Ensures positive associate engagement through consistent use of the Associate Care and Communication (AC&C) tools, such as round tables, one-on-ones, and Compass Engagement Meetings
- Manages associate at the individual level by using Managing to the Individual (MTI) and through the consistent use of the performance management tools to include performing consistent feedback, observations, file reviews, IDPS, APRs, and performance management
- Drives team and store performance in meeting or exceeding all department metric goals
- Continually develops functional knowledge
Preferred Qualifications
- 1 Year of experience as a Manager or Cosmetic Technician preferred