Front End Department Supervisor
| Company | Lowe’s |
|---|---|
| Location | Plymouth, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Team leadership skills
- Ability to provide performance coaching
- Strong communication skills
- Experience in operational management
- Ability to handle unexpected events
Responsibilities
- Assigns team members to activities
- Participates in interviews for new associates
- Connects with the team daily to understand challenges
- Provides feedback and performance coaching
- Encourages sharing of ideas for customer service
- Empowers team members to make decisions
- Recognizes team accomplishments
- Fosters associate growth and development
- Identifies associate relations concerns
- Empowers team to follow proper processes
- Monitors team performance metrics
- Identifies barriers to operational processes
- Responds to unexpected events
- Monitors store power equipment usage
- Maintains focus on safety and security
- Conducts daily safety reviews
- Recommends operational strategies for improvement
- Analyzes operational activities for customer impact
- Oversees front end and fulfillment activities
- Drives customer service excellence
- Allocates appropriate headcount based on demand
- Researches shortages or overages
- Monitors Customer Service desk activity
- Validates readiness of delivery orders
- Researches and monitors short picks
- Cross-functionally trains in other areas
- Receives and directs calls appropriately
- Conducts walks of fulfillment area
- Pulls and prepares merchandise for customers
- Validates items being carried in and out of the store
- Accountable for other duties as assigned
- Provides full leadership over the store
- Walks the store to observe interactions
- Ensures associates are prepared for quality service
- Ensures proper staffing for customer traffic
- Shifts associates to high traffic areas
- Manages associate response to call buttons
- Validates cleanliness and safety of aisles
- Hands off shift observations to next MOD
- Funnels non-MOD activities to appropriate leaders
Preferred Qualifications
- Experience in leadership roles
- Experience in operational management