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Front End Department Supervisor
| Company | Lowe’s |
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| Location | Urbana, IL, USA |
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| Salary | $20.7 – $23.2 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- Team leadership skills
- Ability to provide performance coaching
- Strong communication skills
- Operational efficiency knowledge
- Customer service orientation
- Ability to handle unexpected events
- Safety and security awareness
- Ability to analyze operational activities
Responsibilities
- Assign team members to activities
- Participate in interviews for new associates
- Connect with the team daily to understand challenges
- Provide feedback and performance coaching
- Encourage team to share ideas for customer service
- Empower others to make decisions
- Recognize team accomplishments
- Foster associate growth and development
- Identify associate relations concerns
- Empower and coach team for operational efficiencies
- Monitor team performance metrics
- Identify barriers to operational processes
- Respond to unexpected events
- Monitor store power equipment usage
- Maintain safety and security measures
- Conduct daily safety reviews
- Recommend operational strategies for improvement
- Analyze operational activities for customer impact
- Seek performance feedback for self-development
- Build collaborative relationships with partners
- Adapt to work challenges and organizational change
- Oversee front end and fulfillment activities
- Drive customer service excellence
- Allocate appropriate headcount based on demand
- Research shortages or overages
- Monitor Customer Service desk activity
- Validate readiness of delivery orders
- Research and monitor short picks
- Cross-functionally train in other areas
- Conduct walks of fulfillment area
- Pull, prepare, inspect, stage, and load merchandise
- Validate items being carried in and out of the store
- Accountable for other duties as assigned
- Provide full leadership over the store as MOD
- Observe customer/associate interaction and coach
- Ensure associates are prepared for quality sales and service
- Staff Specialty and Pro areas appropriately
- Shift associates based on customer traffic
- Manage associate response to call buttons
- Validate cleanliness and safety of aisles
- Hand off shift observations to next MOD
- Funnel non-MOD activities to appropriate leaders
Preferred Qualifications
No preferred qualifications provided.
