Freight – Small Parcel Account Manager
| Company | Elavon |
|---|---|
| Location | Naperville, IL, USA, Minneapolis, MN, USA, Atlanta, GA, USA |
| Salary | $75905 – $98230 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Bachelor’s degree, or equivalent work experience
- One to four years of client management experience
Responsibilities
- Build, strengthen and maintain customer portfolio by proactively managing customers’ daily activities.
- Consultative, proactive and disciplined approach to drive customer portfolio priorities and business needs
- Assisting customers in forecasting needs and developing solutions.
- Develop, implement and maintain short-range and long-range strategies to improve internal operational processes and efficiencies in a deadline driven environment
- Develop, evaluate, implement, monitor and communicate U.S. Bank Freight Payment processes, metrics, goals and objectives.
- Focus on operational quality, problem resolution, systemic improvements, productivity and customer response/satisfaction.
- Interface & liaison with the customer (shipper and carrier) in all areas of operational support
- Handle escalations regarding external and internal inquiries regarding operational support and facilitate the resolution of issues as they arise
- Assist in Auditing Parcel to identify issue and discrepancies.
- Collaborate with customers and/or carriers to address and resolve problems.
- Maintain accurate records of all audits, communications, and resolutions of problems
- Assist in maintaining the customers carrier contracts
- Prepare weekly update to include: Key Performance Indicators (KPIs); assistance required from leadership; customer participation (exception resolution, carrier rate and contract issues, other customer service issues, etc); customer open issues, project log tracking, actions needed and commitment for resolution.
- Communicate potential business opportunities with the customer’s Relationship Manager.
Preferred Qualifications
- Detailed knowledge of business, financials, products/services and the market
- Strong relationship building and selling skills
- Strong problem-solving skills
- Basic knowledge of account management, project management, operations and logistics
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Proven customer service/relations skills, including situational leadership and dispute/conflict resolution
- Strong presentation, interpersonal, verbal and written communication skills