Fraud Support Associate Senior

Fraud Support Associate Senior

Requirements

• Knowledge of FIS fraud products and service offerings
• Knowledge of the principles, processes, procedures and trends of fraud and fraud prevention
• Excellent customer service skills that build high levels of customer satisfaction
• Working knowledge of MS Office, i.e., Excel, Word, PowerPoint and computer navigation and operation skills
• Effective verbal and written communication skills
• Detail-oriented with good organizational skills managing multiple tasks
• Ability to work both independently and in a team environment
• Ability to maintain confidentiality

Responsibilities

• Participates in department initiatives to improve efficiencies
• Remains up-to-date on changing fraud trends
• Participates in special projects, e.g., card compromises, marking fraud, processing faxes, updating PRM listings, processing NR reports
• May be required to attend fraud awareness meetings through several professional organizations
• May train new employees on departmental procedures and processes and/or assist in ongoing training for the Risk department
• When unable to resolve problems in a reasonable amount of time, escalates to appropriate resource
• Meets job standards such as quality standards and adherence to schedules
• Analyzes fraud alert queues for suspicious activity
• Contacts financial institutions regarding suspicious merchant deposits
• Updates investigation database with financial institution responses
• Conducts new merchant account reviews for suspicious activity
• Makes the determination when it is appropriate to initiate an account to Investigations based on suspicious activity
• Updates fraud databases as assigned
• Verifies authorizations via return calls from cardholders
• Contacts financial institutions regarding suspicious cardholder activities
• Resolves suspicious phone calls transferred from Customer Service
• May require second or third shift work
• Requires flexibility in scheduling to meet department standards
• Other related duties assigned as needed

Preferred Qualifications

No preferred qualifications provided.