Fraud Specialist

Fraud Specialist

Requirements

• High school diploma or general education degree (GED) and two years of related financial institution experience.
• Work in a fast-paced environment.
• Previous exposure/knowledge to recognizing fraudulent items and items that merit more detailed analysis by reviewing accounts and transactions to determine fraud trends.
• Detail oriented and self-driven.
• Strong knowledge of desktop computer applications, including Microsoft Word, PowerPoint and Excel.
• Excellent oral and written communication skills.
• Excellent organizational skills and ability to work independently.
• Excellent problem solving and analytical skills required.

Responsibilities

• Research customer account activity to determine potential fraud related to multiple channels (Checks, Wires, etc.).
• Process and review alerts on Yellowhammer including research, investigation and resolution of alerts on a daily basis.
• Process and review Ensenta (ATM deposits) alerts.
• Make appropriate decisions on behalf of customers and the Bank swiftly and effectively.
• Secures accounts to prevent losses.
• Place Reg CC. holds on deposits in adherence with Reg CC.
• Works with internal departments to validate charges are authorized.
• Coordinates cross-functional communication, to resolve fraud situations and provides recommendations to resolve fraud.
• Cooperatively work with customers, colleagues and branch staff with the highest level of professionalism, respect, and attentiveness.
• Refers alerts that merit additional research to Fraud Investigator/Team Lead.
• Effectively prioritize work to ensure efficiency.
• Proactively and regularly, increase working knowledge of bank policies and procedures.
• Performs other duties and as assigned by management.

Preferred Qualifications

• Bachelor’s degree in a Business, Financial, or other related fields of study is preferred.