Fraud Recovery Investigations Analyst

Highschool Diploma or GED
2+ years of experience in financial services or related industries with 1+ years of direct fraud experience
Ability to analyze data for patterns and trends and to communicate findings effectively
Strong understanding of bank operations, including navigating banking systems and following the flow of funds
Ability to research and make appropriate decisions regarding complex cases
Ability to work some rotating holidays
Ability to work in a production-driven environment
Strong proficiency in Microsoft Excel and other Microsoft Suite Products
Ability to work full time in-office in Richardson, TX
US Citizenship or Green Card Holder required

Gathering, organizing, and analyzing data as it pertains to case development through the use of analytical tracking and data management tools.
Reviewing developing cases, identifying and analyzing points of compromise, and communicating potential risk to Fraud leadership.
Determining action required based on established procedures and working with supervisors to handle more complex cases.
Placing appropriate holds on accounts deemed to have fraudulent activity. Tracking and documenting actions taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements.
Communicating professionally with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and/or documentation to support a decision on whether fraudulent activity has occurred.
Managing daily and weekly caseloads, which includes meeting production requirements and proactively following up on open work items.
Opening and preparing cases and following all documented procedures to ensure proper case details are completed.
Applying investigative and analytic techniques to digest complex information sets to make logical and adequately supported determinations related to potentially fraudulent activity.
Executing and delivering high-quality work products, functioning both independently and in a collaborative setting with a focus on client satisfaction.