Fraud Preventative Representative

Fraud Preventative Representative

Requirements

• High school diploma or GED required.
• Associate’s degree or coursework in Business, Criminal Justice, or a related field preferred.
• 2+ years of experience in administrative support, customer service, or data entry.
• Strong attention to detail and accuracy.
• Proficiency in Google Suite (Google Sheets, Google Docs, Gmail).
• Excellent organizational and time management skills.
• Ability to handle sensitive and confidential information.
• Strong written and verbal communication skills.

Responsibilities

• Assist in maintaining fraud case documentation and records.
• Process and organize fraud-related reports.
• Update fraud databases with transaction details and resolution statuses.
• Input flagged transactions and fraud-related data into internal systems.
• Verify customers’ and order details to assist in fraud investigations.
• Assist in gathering necessary information for fraud case reviews.
• Support customer service by forwarding fraud-related inquiries to the appropriate team members.
• Communicate with internal teams regarding flagged transactions and fraud prevention measures.
• Assist in preparing fraud-related reports and summaries for management.

Preferred Qualifications

• Experience in fraud prevention or risk management is a plus but not required.