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Fraud Hotline Agent
| Company | KeyBank |
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| Location | Ohio, USA |
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| Salary | $20 – $22 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- High School Diploma or GED equivalent
- Minimum 1 year experience in banking, branch operations, fraud analysis or call center functions
- Strong ability to meet production goals and manage multiple tasks efficiently
- Ability to work independently and make decisions with minimal supervision
- Excellent written and verbal communication skills
- Exceptional attention to detail
- Outstanding customer service abilities
Responsibilities
- Receive inbound calls regarding retail fraud from internal teams, clients, and external institutions.
- Act as the main liaison between various business lines and clients to facilitate fraud prevention.
- Review account activity, place security holds, and set up passcodes as necessary.
- Create, document, and escalate fraud alerts, and build case files for investigation.
- Provide timely information to clients regarding their claims.
- Collaborate with different departments within the fraud division.
- Complete forms to return unauthorized items and perform other tasks or special projects as needed.
- Other duties assigned
Preferred Qualifications
No preferred qualifications provided.
