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Fraud Card Detection Analyst
| Company | KeyBank |
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| Location | Brooklyn, OH, USA |
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| Salary | $18.75 – $24.52 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- Knowledge of laws and regulations
- Strong written and verbal skills
- Knowledge of bank systems: FDWC, TS2/CardGuard, Hogan, CUI, Quest
- Workable understanding of bank processes and procedures pertaining to the ATM, Debit and Credit Card product
- Ability to identify fraudulent activity and patterns
- Strong analytical skills
- Ability to excel in a self-paced production environment
- Team building, interpersonal, and relationship building skills
Responsibilities
- Review ATM, Debit and Credit Card transactions for potential fraud.
- Verify transaction activity with client and take appropriate action.
- When applicable, status card as appropriate, initiate the fraud claim and reissue process.
- Communicate dispute process and action taken to the client.
- Document relevant information in FDWC, CardGuard, Quest, CE Desktop, CUI.
- Communicate trends to management and peers.
- Information share and recommend new processes as necessary.
Preferred Qualifications
- Minimum 1 year fraud experience in a customer service environment
