Foundation Room Host
| Company | Live Nation Entertainment |
|---|---|
| Location | Cleveland, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Part-Time |
| Degrees | Associate’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa
- Attention to detail
- Positive attitude
- Teamwork; work well with others, in a high-volume and sometimes stressful environment
- Keep a clean, well-groomed appearance
- Punctual attendance with a flexible schedule including nights and weekends
- Tolerance of all cultures, music, and art forms
- Responsible Alcohol Awareness Training Certification or Equivalent (paid training will be provided)
- Working knowledge of restaurant operations, seating procedures, guest relations, problem solving
- Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
- Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
- Efficient in basic computer skills
Responsibilities
- Maintain line of sight/atmosphere control by circulating through your work area during shift
- Follow House of Blues safety, health, and sanitation standards
- Assist other employees as needed
- Follow opening, running, closing procedures, checking out with manager on duty
- Adhere to all HOB policies and procedures
- Ensure responsible alcohol service per local ordinance and HOB alcohol policies
- Request proper identification for anyone appearing under 30 years of age
- Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of a manager
- Required to occasionally work special events scheduled within the venue
- Greet and thank each guest for visiting the House and invite him/her to return in a friendly and sincere manner
- Utilize the HOB reservation/wait system and control the flow of guests in the Foundation Room
- Obtain guests’ names, number in party, contact information, and arrival times and any needs for children to make reservations
- Estimate and quote accurate wait times for tables, and direct guests to appropriate locations to wait
- Show guests to tables and guide them to additional areas within the venue
- Anticipate and respond to guest needs
- Market current and future shows and events by placing all marketing literature on dining tables
- Properly answer guest questions regarding the menu, music hall, events, related art, music, history, and artists appearing at the House
- Maintain Foundation membership/access list, industry access, and dinner reservation sheets per evening
- Handle concert tickets, wristbands, box passes, and signature sheet per event
- Check photo IDs for access to Foundation Room lounge
- Ensure all guests adhere to the HOB dress code policy of the Foundation Room lounge
- Communicate with other crew members and departments to ensure guest satisfaction
Preferred Qualifications
- High School diploma or equivalent
- Experience in a high volume, fast paced work environment
- Experience recognizing valid ID’s
- Point of Sales knowledge, preferably MICROS
- Experience with Open Table and/or other reservation software
- Previous Customer Service/Host experience with VIP guests