Food Service Team Leader

Food Service Team Leader

Requirements

• High school diploma or equivalent
• Age 18 or older
• Strong interest and knowledge of the food service business
• Ability to lead and hold others accountable
• Effective communication skills
• Ability to work independently and as part of a team
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Welcoming and helpful attitude toward all guests and other team members

Responsibilities

• Understand sales goals, plan and execute daily/weekly workload to deliver department and store sales goals and guest engagement
• Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends)
• Assign daily tasks to TMs based on planned workload and guest traffic patterns
• Assess Food Service back of house, production areas, dining spaces and merchandising spaces to ensure food safety and proper inventory levels
• Walk Food & Beverage Standards and Food Service routines daily to assess priorities and review reporting to identify business gaps for follow-up
• Follow all food safety requirements and cleaning routines
• Validate and follow-up on team members’ progress against department checklists and routines
• Lead team to uphold and maintain all Starbucks and Pizza Hut Brand Standards and production specifications
• Foster a productive relationship with your Starbucks district manager (if applicable)
• Ensure accurate in-stocks by placing store-initiated orders according to best practices
• Follow proper perishable inventory management procedures
• Make production quantity decisions just in time to ensure freshness, in-stocks, sales and profitability are achieved consistently
• Remain up-to-date on relevant trends and products to educate team members
• Participate in team hiring and onboarding processes
• At direction of your direct leader, establish clear goals and expectations and hold team members accountable to expectations
• In addition to Food Safety Manager Certification, complete all Starbucks and/or Pizza Hut training requirements and certifications
• Demonstrate a culture of ethical conduct, safety and compliance
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors
• Demonstrate inclusivity by valuing diverse voices and approaches
• Lead and demonstrate a culture of executing all best practices
• Model the execution of physical security processes
• Support merchandise protection strategies across the total store
• If applicable, as a key carrier, follow all safe and secure training and processes
• Address all store emergency and compliance needs
• Access all areas of the building to respond to guest or team member issues
• Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU)
• Model creating a welcoming experience by greeting guests
• Demonstrate how to engage with guests when assistance is needed
• Lead by thanking guests and let them know we’re happy they chose to shop at Target
• All other duties based on business needs

Preferred Qualifications

• Previous retail experience preferred, but not required