FOH Team Member – Hospitality

FOH Team Member – Hospitality

Requirements

• Must be 21 years of age or older
• Excellent people skills and an outgoing personality
• Possess a strong commitment to customer service
• First-hand knowledge of service steps and dining room procedures

Responsibilities

• Maintain thorough knowledge of restaurant’s hours of operation, services, menus, specials, and Hospitality first to our guests.
• Ensure cleanliness and safety in both lobby and dining areas.
• Complete all assigned opening and closing duties as required and provide accountable opening and closing duty roster and checklist completion.
• Ensuring all service roles (lunch, dinner, barista, bartender, and event servers) are coordinated effectively.
• Provide direct support by stepping into service roles as needed, including serving, bartending, or barista duties.
• Monitor and maintain service quality, ensuring prompt, courteous, and professional interactions with guests.
• Address guest concerns or complaints promptly and professionally to ensure satisfaction.
• Ensure team adherence to health, safety, and sanitation regulations, as well as company policies.
• Collaborate with BOH staff to ensure smooth coordination and timely delivery of food and beverages.
• Prepare and monitor shift schedules, ensuring adequate staffing for all FOH roles.
• Support event operations by assisting in setup, service, and teardown to ensure smooth execution.
• Perform additional responsibilities, although not detailed, as requested by Management.

Preferred Qualifications

• Ability to work flexible shifts including weekends, holidays, and evenings
• Must be able to move quickly, stand, bend, and lift for periods of up to 4 hours
• Ability to carry large, heavy trays
• Strong communication skills and ability to maintain professionalism with both co-workers and Museum Guests
• Possess strong organizational, problem solving, and time management skills