Financial Services Representative

You’ve successfully passed the Securities Industry Essentials® (SIE®) Exam
A bachelor’s degree in Finance, Business Management or Administration, or have an equivalent combination of education, training and experience (1 year of work experience can substitute 1 year of education)
You’ve spent at least 2 years working in a customer-facing role

Provide excellent customer service by identifying customer needs and determining the best solution for them.
Educate customers on Morgan Stanley’s competitive advantage and identify additional products they would benefit from.
Show us your determination to drive sales by engaging customers and identifying new opportunities.
Follow processes and manage your time efficiently throughout the day.
Continually learn about investments and the financial markets to address the individual client’s investment needs.
Help the company identify opportunities to keep our clients and do your part to minimize risk, when necessary.
Be required to maintain a high level of personal integrity and comply with Morgan Stanley’s Code of Conduct. You’ll have to sign a statement agreeing to this; it’s important.
Connect with other groups to gather info to resolve customer issues (you will never be on your own, we’re a family).
Be involved in other projects and tasks (because there may be other things you can help with).
Fielding inbound customer inquiries to assist customers with account related requests such as money movement, account updates, and trade requests.

Have at least 2 years’ experience working in a call center environment or within a financial institution
You can articulate your experience working on a team and in a highly collaborative environment
You have previously been in a role where you had to meet sales goals either through full time work or college internships
You’re considered a people-person and have extraordinary interpersonal skills, a strong team orientation and resiliency