Financial Services Account Associate Senior
| Company | Fidelity National Information Services |
|---|---|
| Location | California, USA, St. Petersburg, FL, USA |
| Salary | $21.88 – $35.66 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Working knowledge of Franklin Templeton products and services.
- Strong coaching skills.
- Strong technical skills to multitask, troubleshoot, and navigate various systems.
- Flexibility to work overtime when volumes dictate.
- High-speed internet with ethernet access that meets our criteria of 50 MBPS download and 6 MBPS upload.
- Understanding of FIS policies and procedures and workflows.
- Ability to productively handle inbound telephone calls and meet performance goals.
- Ability to work independently and in a team environment.
Responsibilities
- Providing customer service via inbound calls in a fast-paced, team-oriented environment, utilizing an automatic call distribution system.
- Sharing best practices and providing coaching, when necessary, on where to find information in policies and procedures to find resolutions.
- Assisting in training and acting as a subject matter expert on various topics.
- Participating in ongoing training and staying abreast of financial regulatory changes.
Preferred Qualifications
-
No preferred qualifications provided.