Financial Counselor I

Associate Degree in Healthcare Administration, Business, Accounting, or a related preferred
0-2 years of experience in healthcare registration, billing, collections, or a related field required
Knowledge of healthcare billing and insurance verification processes.
Strong interpersonal and communication skills with a customer service focus.
Ability to organize and prioritize tasks in a fast-paced environment.
Proficiency in Microsoft Office and electronic health record systems.
Ability to maintain confidentiality and professionalism in all patient interactions.

Establishes payment arrangements with patients according to departmental policies and procedures.
Accurately completes and submits financial assistance applications and follows up on required documentation.
Verifies insurance eligibility and benefits, and ensures appropriate authorizations are obtained when applicable.
Reviews daily admission and missed opportunity reports to ensure all accounts have a valid payment source or financial counseling documentation.
Responds to patient inquiries regarding account balances, billing concerns, and insurance coverage; returns all patient calls in a timely and professional manner.
Reviews and processes adjustment requests and monitors approved adjustments for accuracy.
Maintains account documentation by recording all actions and communications in the appropriate system using correct comment types.
Establishes and maintains communication with patients throughout the continuum of care, including pre-admission, point-of-service, and post-discharge financial follow-up.
Coordinates with other departments as needed to resolve account issues and ensure account accuracy.
Retrieves and responds to voicemails from departmental customer service lines and ensures timely follow-up.
Performs other duties as assigned.
Complies with all policies and standards.

2-4 years of experience in financial counseling or insurance verification preferred