Financial Center Manager

Financial Center Manager

Requirements

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
• Has 3+ years’ of demonstrated experience building, leading, managing and coaching a team.
• Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
• Communicates effectively and confidently, and is comfortable engaging all clients.
• Has the ability to learn and adapt to new information and technology platforms.
• Applies strong critical thinking and problem-solving skills to meet clients’ needs.
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Efficiently manages your time and capacity.
• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.
• Can interpret performance results, find opportunities to drive success and hold others accountable to results.
• Can be flexible to work weekends and/or extended hours as needed.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and appropriately routing clients and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiative prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.
• Model an inclusive environment for employees and clients, aligned to company D&I goals.
• Demonstrate deep process knowledge, operational excellence and innovation through a focus on simplicity, data-based decision making and continuous improvement.
• Communicate enterprise decisions, purpose and results, and connect to team strategy, priorities and contributions.
• Ensure proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• Provide inspection, coaching and feedback to motivate, differentiate and improve performance.
• Actively manage expenses and budgets in alignment with objectives, making sound financial decisions.
• Assess talent and build bench strength for roles across the organization.
• Deliver results by effectively prioritizing, inspecting and appropriately delegating team work.

Preferred Qualifications

• Experience in financial services and knowledge of financial services industry, products and solutions.
• Experience in mortgage, retail or hospitality.
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
• Bilingual skills.