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Financial Advocate
| Company | Advocate Health Care |
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| Location | Western Springs, IL, USA |
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| Salary | $22.5 – $33.75 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- High School Graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED)
- Typically requires 2 years of experience in Patient Access health care insurance industry or in a customer service setting
- Ability to communicate clearly and proactively to management about issues involving customer service and process improvement opportunities
- Ability to articulate explanations of HIPAA and EMTALA regulations as they relate to all patient interactions within the operational flow involving the Financial Advocate either virtually or in person
- Has solid knowledge of how various types of insurances operate related to denials and appeals processes
- Basic medical coding knowledge
- Understanding of insurances billing and denials
- Ability to use a combination of scripted notes and clear written communication when documenting in patients’ accounts
Responsibilities
- Acts as a liaison between health services and the consumer to provide education on costs, funding possibilities, and payment options
- Educates consumers on the cost of care and assists them in the planning and management of their financial responsibility
- Prescreens self-pay patients to determine if they are eligible for coverage
Preferred Qualifications
No preferred qualifications provided.
