Field Training Coordinator

Field Training Coordinator

Requirements

• 1+ years’ experience in a customer service, training delivery or relevant work experience
• Nationally Certified Technician (CPhT via PTCB or ExCPT) or commits to becoming nationally certified within 6 months of hire.

Responsibilities

• Conduct virtual & live classroom training for select programs as needed – NCO,TTC and ASHP
• Manages trainees through the LearnRx training program to ensure completion within the expected timeline
• Monitor, assess and manage the engagement and overall execution progress to identify opportunities and provide mitigation plans as necessary
• Monitor and conduct key assessments during the training process, reviews results with the PM, and provides mitigation plans when necessary
• Schedule new hires in the SDS as defined within the training program’s structure
• Identifies eligible colleagues at SDS locations, assigns and facilitates the required training for them to become coaches
• Assess Skill Development Store coaching environments and escalates gaps to field leaders for mitigation
• Monitor dashboard daily to identify and address opportunities that may impact the experience or execution of the program
• Monitors curriculum progress, partners with store team/district leader (DL) when needed for root cause analysis to ensure colleague graduation from the LRx program
• Build and manage relationships with Field RX Management, Pharmacy Managers, peers and Field Training Supervisors
• Establish regular communication touchpoints with field leaders to provide update on trainee progress and propose mitigation plans when necessary
• Leads monthly ‘State of the District’ Meeting with RX DLs to provide training updates
• Travel within their market weekly to complete training activities, manage the quality of each SDS, and develop coaches when needed
• Escalates all training concerns weekly to DL for follow-up, partnering with FTS/HRBP when necessary.

Preferred Qualifications

• Training Certificate or Licenses