Field Technical Specialist
| Company | Toyota |
|---|---|
| Location | Cincinnati, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior, Mid Level |
Requirements
- Associate’s degree (or higher) in automotive technology, automotive vocational education or relative degree program, or extensive related work experience
- Experience in collision and accident reconstruction analysis
- All eight (8) certifications (A1-A8) plus L1 preferred
- Ability to travel up to 80%
- Proficiency in Microsoft Office programs (Word, Excel, PowerPoint and Outlook)
- This position requires driving. A motor vehicle record that meets company standards is required for this position
Responsibilities
- Maximize customer retention and loyalty by ensuring Dealer execution of the “Fix It Right the First Time” Protocol on customer vehicles
- Promoting customer retention/satisfaction by providing direct “hands-on” support/assistance to dealers/technicians for diagnosing and resolving customer technical concerns as well as direct customer interaction
- Provide Field Technical Reports to Product Quality Service Support (PQSS) for future product improvements
- Provide direct assistance to District Parts and Service Managers on technical warranty issues to ensure proper warranty repairs and claim processing
- Consult Dealers on their technical training activity to ensure that an adequate number of certified technicians
- Support technician skills development through active management of Skill Level Guidelines
- Provide TMNA Legal Department and Regional support for the National Center for Dispute Settlement administrators through technical support, including inspections and investigations
- Reporting any concerns in a timely and accurate manner to the Field Technical Training Manager for future product improvements
Preferred Qualifications
- ASE L1 Certification
- Relevant work experience with dealership functions and dealership “Fixed Operations”
- Relevant or related Electrified Powertrain experience, including but not limited to Hybrid and BEV vehicles