Field Technical Representative

Field Technical Representative

Requirements

• Bachelor’s Degree in Science, Engineering, Construction, or similar preferred and 2-4 years of construction or industry experience OR Minimum High School Diploma or GED with 5 years of construction or industry experience
• Minimum 2 years of related experience and/or training with the application of EIFS / Plastering
• Knowledge of building and construction materials, methods, and tools involved in the construction or restoration of buildings or other structures
• Knowledge of product application
• Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models
• Knowledge of chemical composition, structure, and properties of substances and of the chemical processes and transformations they undergo, including chemistry of current and future products and systems
• Customer Service skills, including needs assessments and evaluation of customer satisfaction

Responsibilities

• Provide independent support for primary territory product lines
• Recommend products and solutions outside of primary product lines with occasional direction
• Provide site support by performing general and complex product applications
• Perform substrate analysis using specialty equipment
• Keep up-to-date technically on practical procedures, specialized techniques to apply new knowledge within the field
• Provide field support by collecting data for project or product specific testing and interpreting results
• Recommend application policies within technical literature
• Coordinate 3rd party testing certification/approvals
• Provide live and/or web-based training for internal staff and/or external customers
• Create instructional hands-on demonstrations in a classroom, distributor locations, or job site settings showing application of products
• Exercise clear and confident communication of product lines and construction practices during presentation delivery
• Use relevant information and individual judgment to determine whether designs or applications comply with local codes, industry standards, and regulations

Preferred Qualifications

• Excellent written and verbal communication skills
• Effective team player
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Proven ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and diffuse conflict
• Demonstrates self-awareness and emotional self-control through adaptability, achievement orientation, and a positive outlook
• Accepts and utilizes feedback effectively
• Reads an audience and adjust style and approach accordingly
• Strong presentations skills
• Excellent interpersonal and organizational skills