Field Support Representative – Diagnostics
| Company | IDEXX |
|---|---|
| Location | Arlington, TX, USA, Dallas, TX, USA |
| Salary | $27 – $27 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- Minimum of three (3) years veterinary clinic experience with a training and/or leadership background strongly preferred.
- Ability to effectively communicate and collaborate with customers, management, and peers.
- Ability to build strong customer and peer partnerships that allow you to gain confidence and trust from others easily.
- Ability to plan and prioritize work in a dynamic environment and make quality, timely decisions.
- Effective listening skills to discover customer needs and adapt approach and demeanor to different situations.
- Comfortable learning and using technology such as computers, tablets, and Smartphones. Computer networking experience is a plus.
Responsibilities
- Work closely with Field Sales Representatives and Customer Support to develop strategies to maintain Customer Accounts through education and other customer-centric solutions.
- Install and train the staff in the clinic on the best way to use IDEXX Analyzers (ProCyte, Catalyst One, SediVue).
- Assist with critical customer need visits, providing onsite technical support when things are not going according to plan.
- Visit customers in the field every day, occasionally adjusting schedule to attend customer events and accommodate visits to emergency practices.
- Utilize a wide array of programs to plan and strategize customer visits, serving as a true IDEXX Ambassador and trusted advisor.
- Accountable for managing schedule based on unique attributes and needs of customers, while focusing on professional development and growth.
Preferred Qualifications
- Training and/or leadership background strongly preferred.