Field Support Representative
| Company | Sidecar Health |
|---|---|
| Location | Florida, USA |
| Salary | $40000 – $52000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Access to reliable personal transportation and willingness/ability to drive across Florida as necessary to service groups and members on-location (we will compensate for travel expenses)
- Reliability, strong communication, and accountability that enables you to work successfully and independently
- Bilingual in Spanish and English
- Ability to problem-solve in real-time, turning issues and complaints into solutions and wins
- Ability to teach members about Sidecar Health best practices
- Florida State Health and Life insurance license
- Strong empathy and relationship skills
- Open schedule availability
Responsibilities
- Visit our clients onsite across Florida and support members in navigating their Sidecar Health plans
- Act as in-person support for client groups and members after enrollment and during other periods of escalated necessity
- Assist our Account Management team in identifying and establishing positive relationships with key individuals and HR departments at the client groups they work with
- Work in a traditional member care capacity, answering calls, responding to web chats and/or responding to emails
- Provide excellent customer service in a timely and positive manner
- Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience
Preferred Qualifications
- Healthcare and/or insurance experience (preferred)