Field Staff Manager

Field Staff Manager

Requirements

• High school diploma or equivalent, required
• Bachelor’s degree in a relevant field or equivalent work experience, preferred
• 1 – 3 years of experience in operations management or sales, prior management of a team preferred
• Working knowledge of laptop/desktop PC
• Proficiency in Microsoft Suite (Word, Excel)
• Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
• Ability to follow written instructions
• Ability to use computers and computer/software programs
• Ability to communicate expressively and receptively

Responsibilities

• Develop and manage schedules for Behavior Technicians, ensuring optimal coverage and adherence to company policies and guidelines.
• Coordinate and oversee the scheduling of assessments for all clients, including the option to assist with re-assessments when necessary.
• Align families, Behavior Technicians, and Supervising Clinicians to start new cases and confirm authorization, ensuring a smooth case start.
• Coordinate staffing activities, including permanent staff allocation, substitution arrangements, and assigning multiple Behavior Technicians to clients as needed.
• Assist clients seeking center tours.
• Confirm schedules weekly with Behavior Technicians and families.
• Monitor Behavior Technician attendance and professionalism, in consultation with the Area Operations Director (AOD), and implement measures to maintain high performance standards.
• Ensure smooth coordination of care for clients, including effective communication and collaboration with healthcare providers.
• Address and resolve issues related to paper document management, implementing efficient solutions to enhance accuracy and productivity.
• Facilitate effective communication and handoff processes between the Onboarding and Intake Teams and the Operations Team for seamless transition and service initiation.
• Review and coordinate conversations regarding insurance changes for clients, changes in case status, and ensure timely confirmation of authorizations.
• Develop strategies and initiatives to improve client and Behavior Technician retention rates.
• Ensure ongoing engagement with clients, including before the start of services and/or while they are on hold, addressing their needs and concerns, and maintaining a high level of customer satisfaction.
• Ensure compliance with the dormant policy, manage offboarding processes for team members, and oversee the collection of iPads from departing team members.
• Oversee payroll and billing processes, ensuring accuracy, timeliness, and compliance with relevant regulations.
• Provide administrative triage and one-call resolution for authorization and coordination of benefits (COB) issues, resolving them promptly and accurately.

Preferred Qualifications

• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent organizational and multitasking abilities.
• In-depth knowledge of credentialing processes, HR practices, and compliance requirements.
• Proven experience in managing budgets and financial performance.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency in using technology platforms and systems for operational management.
• Knowledge of accreditation standards and privacy regulations.
• Ability to adapt to a fast-paced and changing work environment.
• Availability for occasional travel as required.