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Field Services Engineer III
| Company | Medtronic |
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| Location | Richmond, VA, USA |
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| Salary | $60000 – $90000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- High School Diploma or equivalent required
- 4 years technician, clinical field service or clinical customer support experience.
Responsibilities
- Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.
- Installs, operates, maintains, repairs, and modifies equipment on designated equipment.
- Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
- Analyzes and evaluates products and related performance.
- Troubleshoots and diagnoses malfunctions to eliminate problems in minimal time.
- Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment.
- Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members.
- Provide testing and validation support to the manufacturer’s organization, as applicable.
- Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.
Preferred Qualifications
- Bachelor’s degree in Bioengineering, engineering or technology field.
- Previous experience as Technician/Field Services within medical device industry.
- Experience with orthopedic anatomy, surgical protocol and medical terminology.
- Ability to troubleshoot with technical skills, creativity and high discipline.
- Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM’s, signal generators, flow meters, etc.)
- Ability to read and understand schematics and engineering drawings.
- Familiar with the FDA 21 CFR, CGMP for Medical devices.
- Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
- Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.
- Experience with x-Ray systems particularly mobile fluoroscopy or CT systems.
- Experience with robotics or motion control helpful.
