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Field Service Manager
| Company | Panasonic Avionics |
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| Location | Denver, CO, USA |
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| Salary | $82950 – $154050 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- High School Diploma
- 5 years of related experience strongly preferred
- Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred
- Ability to successfully manage multiple, competing priorities/tasks in a fast-paced environment
- Strong communication skills, verbal and written, required
- Strong leadership and business acumen preferred
- Strong organizational, time management skills
- Intermediate to advanced proficiency in Microsoft Office Suite
- Flexibility to work outside normal working hours, as required
- Valid driver’s license and safe driving record
- Travel within region as required
Responsibilities
- Responsible for overall operations of specific Service Team(s) including execution of contracts, emergency service, quoted work renewals, warranty and change requests
- Responsible for sourcing, securing, and maintaining customer relationships within a specific district
- Assist the Area Service Manager in the development of forecasts, cost-savings opportunities, and areas of risk and/or exposure
- Assist the Area Service Manager in the creation, review, and validation of customer contracts and estimates
- Assist the Area Service Manager in the assessment of department manpower needs and supports the talent acquisition process of Service Technician position(s), including recruitment, candidate selection, and letters of offer
- Conduct performance appraisals for assigned Service Technicians, in addition to recommending merit increase, promotions, training, as well as the facilitation of disciplinary action and dismissal
- Demonstrate, adhere, and enforce all workplace safety policies including OSHA and any other applicable regulations or legislative requirements. Facilitate and support all branch-level safety processes, including prevention, investigation, reporting, training, and any corrective action initiatives
- Supports the customer billing and collection processes as required
- Additional responsibilities as assigned
Preferred Qualifications
- 5 years of related experience strongly preferred
- Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred
- Strong leadership and business acumen preferred
