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Field Service Engineer II – IV Solutions

Field Service Engineer II – IV Solutions

CompanyOmnicell
LocationRochester, NY, USA
Salary$30 – $38
TypeFull-Time
DegreesBachelor’s, Associate’s
Experience LevelJunior, Mid Level

Requirements

  • Bachelor’s Degree in Engineering/Technology or related discipline; or Associates Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline; or five years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
  • Bachelor’s Degree in Engineering/Technology or a related discipline AND one year of relevant experience; OR Associate’s Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.

Responsibilities

  • Thoroughly document all service events according to Omnicell’s policies and procedures.
  • Meet company guidelines for response time and service levels.
  • Escalate product bugs, malfunctions, and design issues through support channels.
  • Participate in various staff meetings.
  • Maintain service quality and customer satisfaction.
  • Manage parts inventory and return materials process.

Preferred Qualifications

  • Coursework in Network Engineering, Robotics, or Electronics
  • Experience working in a hospital environment
  • Knowledge of FDA regulations for medical devices and Quality Management Systems