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Field Service Engineer II – IV Solutions
| Company | Omnicell |
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| Location | Rochester, NY, USA |
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| Salary | $30 – $38 |
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| Type | Full-Time |
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| Degrees | Bachelor’s, Associate’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- Bachelor’s Degree in Engineering/Technology or related discipline; or Associates Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline; or five years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
- Bachelor’s Degree in Engineering/Technology or a related discipline AND one year of relevant experience; OR Associate’s Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
Responsibilities
- Thoroughly document all service events according to Omnicell’s policies and procedures.
- Meet company guidelines for response time and service levels.
- Escalate product bugs, malfunctions, and design issues through support channels.
- Participate in various staff meetings.
- Maintain service quality and customer satisfaction.
- Manage parts inventory and return materials process.
Preferred Qualifications
- Coursework in Network Engineering, Robotics, or Electronics
- Experience working in a hospital environment
- Knowledge of FDA regulations for medical devices and Quality Management Systems
