Field Service Engineer – Hmi
| Company | ASML |
|---|---|
| Location | Boise, ID, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior, Mid Level |
Requirements
- Associates’ degree in an engineering field or similar degree with equivalent years of experience
- Minimum 1 year experience in a role that requires hands-on Mechanical aptitude, knowledge of pneumatics, hydraulics, electronics, and semiconductor processes
- Minimum 6 months experience in MS Office
Responsibilities
- Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports
- Prepare written technical reports on an independent basis
- Maintain and service HMI equipment at customer site in clean room Gore-Tex suit
- Periodically install new equipment, perform upgrades on existing equipment and system relocations
- Comfortable asking for help where needed and utilizing the escalation process-includes 2L Tech Support, applications, & 3L Global Support Center by providing clear technical communication & problem statement clarification
- Advise customer on actions to correct system malfunctions
- Interface daily with external customer-train in use and maintenance of equipment, answer questions and provide technical assistance. Interface with internal customers-junior and senior engineering equipment and apps, line manager level
- Provide inputs for improvement proposals based on post-mortems and drive to solution as much as possible. Contribute to work preparation thru creation of technical action plans with consultation (TS/Apps/GSC)
Preferred Qualifications
- Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism
- Ability to complete assignments with attention to detail and high degree of accuracy
- Proven ability to perform effectively in a demanding environment with changing workloads and deadlines
- Result driven-demonstrate ownership and accountability
- Identifies bottlenecks and drives improvements
- Work independently or as part of a team and follow through on assignments with minimal supervision
- Demonstrate open, clear, concise and professional communication
- Ability to establish and maintain cooperative working relationships with manager, co-workers and customer
- Work according to a strict set of procedures within the provided timelines