Field Service Engineer
| Company | ASML |
|---|---|
| Location | Burlington, VT, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent combination of education, skills and experience will be considered
- Minimum 4+ years’ experience in semiconductor industry preferred
- Minimum 4+ years’ Field Service Engineer work experience preferred
- Minimum 4+ years’ experience in using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software preferred
- Specialized knowledge in the area of pneumatics, hydraulics or electronics, and semiconductor processes, and relevant software
- Requires cross-competencies knowledge
Responsibilities
- Execute regular and irregular maintenance activities with considerable independency and under limited supervision
- Handle defined and regular problems/maintenance on a machine, either independently or through escalation without supervision
- Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others
- Handover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports)
- Use tools, replace parts, improve settings, to execute repairs and standard service actions independently
- Arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure
- Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed
- Signal gaps and improvement opportunities and reports it to the relevant stakeholders
- Maintain and broaden own knowledge, shares best known methods within the work group
- Provide appropriate support and assistance to less experienced engineers on first tasks
Preferred Qualifications
- Work according to a strict set of procedures within the provided timelines
- Knowledge of Safety Procedures
- Can observe and respond to people and situations and interact with others encountered in the course of work
- Must be able to read and interpret data, information, and documents
- Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism
- Ability to complete assignments with attention to detail and high degree of accuracy
- Proven ability to perform effectively in a demanding environment with changing workloads and deadlines
- Result driven-demonstrate ownership and accountability
- Identify bottlenecks and drive improvements
- Work independently or as part of a team and follow through on assignments with minimal supervision
- Demonstrate open, clear, concise and professional communication
- Ability to establish and maintain cooperative working relationships with manager, co-workers and customer