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Field Service Engineer

Field Service Engineer

CompanyASML
LocationBurlington, VT, USA
Salary$Not Provided – $Not Provided
TypeFull-Time
DegreesBachelor’s
Experience LevelMid Level, Senior

Requirements

  • Bachelor’s degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent combination of education, skills and experience will be considered
  • Minimum 4+ years’ experience in semiconductor industry preferred
  • Minimum 4+ years’ Field Service Engineer work experience preferred
  • Minimum 4+ years’ experience in using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software preferred
  • Specialized knowledge in the area of pneumatics, hydraulics or electronics, and semiconductor processes, and relevant software
  • Requires cross-competencies knowledge

Responsibilities

  • Execute regular and irregular maintenance activities with considerable independency and under limited supervision
  • Handle defined and regular problems/maintenance on a machine, either independently or through escalation without supervision
  • Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others
  • Handover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports)
  • Use tools, replace parts, improve settings, to execute repairs and standard service actions independently
  • Arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure
  • Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed
  • Signal gaps and improvement opportunities and reports it to the relevant stakeholders
  • Maintain and broaden own knowledge, shares best known methods within the work group
  • Provide appropriate support and assistance to less experienced engineers on first tasks

Preferred Qualifications

  • Work according to a strict set of procedures within the provided timelines
  • Knowledge of Safety Procedures
  • Can observe and respond to people and situations and interact with others encountered in the course of work
  • Must be able to read and interpret data, information, and documents
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism
  • Ability to complete assignments with attention to detail and high degree of accuracy
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines
  • Result driven-demonstrate ownership and accountability
  • Identify bottlenecks and drive improvements
  • Work independently or as part of a team and follow through on assignments with minimal supervision
  • Demonstrate open, clear, concise and professional communication
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer