Field Service Engineer

Company	Becton Dickinson
Location	Washington, DC, USA, Sparks, MD, USA, Virginia, USA, Baltimore, MD, USA
Salary	$18.5 – $28.6
Type	Full-Time
Degrees
Experience Level	Junior, Mid Level

High School Diploma and technical training acquired through formal training, or hands on experience in a manufacturing and similar technical role.
Must possess and maintain a valid state-issued driver’s license with at least 3 years of driving history and meet BD’s auto safety standards.
Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs.
Must meet Vendor Credentialing Requirements.

Responsible for providing on-site support to BD customers that includes but is not limited to: installation and service of diagnostic instrumentation, holiday and weekend on-site support, marketing, exhibitions, and clinical trials support.
Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.
Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements.
Maintain expense levels within the established guidelines for field service travel and sites visits.
Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager.
Interface optimally with other departments and managers to resolve customer problems and issues.
Perform other duties as assigned. Accountable for providing support to customers that meet BD standards of outstanding quality service at all times. Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts.