Field Service Engineer
| Company | Alcon |
|---|---|
| Location | Austin, TX, USA, San Antonio, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.)
- The ability to fluently read, write, understand and communicate in English
- 2 Years of Relevant Experience
Responsibilities
- Perform corrective and preventive maintenance, retrofits, upgrades and system installations.
- Establish and maintain a high level of customer satisfaction.
- Promptly address customer concerns, quality assurance and medical safety issues.
- Manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional and cross-functional teams.
- Maintain all administrative responsibilities in a timely and accurate manner.
- Assist Sales, Clinical and In-house teams including other Field Engineers as needed.
- Manage inventory, keep accurate records, and promptly return unused and failed parts.
- Promote service contract offerings and assist Inside Sales Specialist in selling service agreements to customers within the assigned territory.
Preferred Qualifications
- Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments.
- Experience working with advance medical devices and with medical devices that use lasers.
- Accustomed to working with hospital operating room and surgery center protocols.
- Working knowledge of ServiceMax / CRM tools.
- Ability to lift 50 pounds – i.e., tools, replacement parts, etc.