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Field Service Engineer
| Company | General Dynamics |
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| Location | Plattsburgh, NY, USA |
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| Salary | $85000 – $115000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- Critical Thinking
- Customer Satisfaction
- Problem Solving
- Technical Support
- Troubleshooting
- 2 + years of related experience
- US Citizenship Required
- Valid driver’s license
- High School diploma mandatory
- Bachelor of Science preferred
Responsibilities
- Provide on-site troubleshooting, diagnosis, and resolution of technical issues for our equipment and systems.
- Conduct root-cause analysis on hardware, software, and network issues to restore functionality.
- Promote and provide GDIT products or services in government customer locations.
- Maximize customer satisfaction to the greatest degree possible.
- Provide technical advice and guidance on installation, adaptation, configuration, and/or enhancement of GDIT technical products, programs, and systems.
- Install, configure, and test new equipment and systems according to client specifications and GDIT guidelines, process and procedures.
- Perform routine maintenance and preventative care to optimize equipment performance and reduce downtime.
- Act as a liaison between the GDIT program and customers to increase brand loyalty.
- Train end-users on proper system use, maintenance, and troubleshooting procedures.
- Offer remote support to government clients as needed.
- Maintain a productive working relationship with direct and indirect customers while protecting the business interests.
- Assist with customer needs and strive to resolve any issues in a prompt manner.
- Create performance reports and manage complex projects across different sectors or states.
- Maintain detailed documentation of service visits, including issues identified, solutions provided, and future recommendations.
- Report recurring issues and potential improvements to the GDIT program engineering and product teams for continuous improvement.
- Work closely with sales, product, and engineering teams to ensure high levels of service and customer satisfaction.
- Act as a liaison between the customer and the company to ensure smooth communication and clear expectations.
Preferred Qualifications
- Previous working experience in information technology, network operation or security operation centers may be helpful.
- Experience with Communication systems including Microwave, Radar, and Video surveillance systems a plus.
