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Field Service Engineer
| Company | Outset Medical |
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| Location | Detroit, MI, USA |
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| Salary | $29 – $39 |
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| Type | Full-Time |
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| Degrees | Associate’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- Must have valid driver’s license and good driving record.
- Must have access to a personal vehicle.
- Ability to charge travel expenses on a personal credit card to be reimbursed by company.
Responsibilities
- Provide on demand first and second level technical support to customers including after-hours phone support, holiday and weekend on-site support as required.
- Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient’s homes. Must have strong knowledge of electronic, mechanical, and fluids components.
- Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications.
- Become a technical subject matter expert on the Tablo product.
- Ability to address and resolve customer issues and escalations.
- Complete all field service and expense reports according to functional standards.
- Support Marketing and Sales for seminars, trade shows, or demonstrations as required.
- Provide detailed feedback to R&D regarding performance, serviceability, and customer comments.
- Support the development of training and service materials.
- Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system.
- Ability to travel up to 50% of the time.
- Availability to travel overnight when needed.
- Self-starter with the ability to multi-task and re-prioritize duties throughout the day.
- Excellent communication skills with the ability to interact with customers, patients, and internal personnel.
- Manage and maintain company assets required to perform all necessary job functions.
Preferred Qualifications
- Associates degree (Electrical, Electronics, Mechanical or Fluidics) strongly preferred or military equivalent.
- 2+ years Field Service experience in the Medical Equipment Industry preferred but not required.
- Ability to read, write, analyze, and interpret electronic and fluidics schematic diagrams and flowcharts.
- Ability to respond in verbal or written form (email) to inquiries or complaints from customers or co-workers.
- Excellent computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases, and technology innovation.
