Field Quality Engineer II

Degree in Mechanical or Electrical Engineering, a related field, or equivalent practical experience
3+ years experience in quality engineering focusing on field quality, reliability, aftermarket reverse logistics, and transforming data into technically meaningful metrics
Understand fundamentals of electromechanical design, manufacturing, and engineering test
Strong written and verbal communication skills of technical details and engineering analyses with domestic and international teams
Impeccable attention to detail, time management, and organizational skills
Self motivated and proactive, demonstrating creative and critical thinking capabilities in a team environment

Lead returned product engineering failure analysis, RMA diagnostic testing, and project management to achieve yield, product lifetime, and field performance improvements
Perform 8D based RCCA for returns and field failures. Analyze results and present detailed, actionable reports to engineering teams and manufacturing partners
Analyze returned product, field reliability and field performance data. Create data visualizations for stakeholder visibility
Improve and monitor factory and supplier quality control processes and MRB disposition
Understand, analyze, and optimize product return strategy, member communications, and field troubleshooting decision trees and SOPs
Develop field reliability test plans and protocols, partnering with external engineering labs and manufacturing partners to leverage their testing and analysis capabilities
Develop field validation plans for production changes including plan creation, risk level assessment, performance and failure analysis, and support change approval/rejection
Project manage field quality initiatives with suppliers, external test providers, and engineering labs, owning the technical definition, schedule, cost, and coordination with all stakeholders and contributors