Field Property Claims Specialist

Field Property Claims Specialist

Requirements

• Solid knowledge of claims and insurance industry theory and practices.
• Demonstrated technical expertise and product specific knowledge.
• Strong interpersonal, communication and negotiation skills.
• Ability to effectively interact with all levels of CNA’s internal and external business partners and customers.
• Ability to work independently, managing time and resources to accomplish multiple tasks and meet deadlines.
• Strong analytical and problem solving skills enabling viable alternative solutions.
• Ability to exercise independent judgment and make critical business decisions effectively assessing the merits of claims as well as evaluating claims based on a cost benefit analysis.
• Solid knowledge of Microsoft Office Suite as well as other business-related software.
• Ability to adapt to change and value diverse opinions and ideas.
• Ability to handle claims with a proactive long-term view of business goals and objectives.
• Must be able to travel to visit loss sites and perform inspections in the field 50-75% of the time.
• This position requires the ability to travel to other offices and/or locations and be available for Catastrophe (CAT) deployment. This includes travel on short notice and may be for periods in excess of two consecutive weeks.
• Must have and maintain valid driver’s license.
• Must be able to obtain and maintain proper licensing as required.

Responsibilities

• Handles commercial property claims in the field, generally with moderate to high complexity and loss exposure of $0-$150K.
• Prepares estimates, diagrams, uploads photos and completes inspection reports utilizing company systems and guidelines.
• Interprets and communicates coverage and denials on more complex/unusual policy coverage for submitted claims. Escalates issues as needed.
• Sets activities, reserves and authorizes payments within scope of authority. Ensures issuance of disbursements while managing loss costs and expenses.
• Coordinates and performs investigations and evaluates claims and suits through contact with insureds, claimants, business partners, witnesses and experts. Seeks early resolution opportunities.
• Utilizes negotiation skills to develop and propose complex settlement packages.
• Partners with attorneys, account representatives, agents, underwriters, and insureds to develop a focused strategy for timely and cost effective resolution of more complex claims, including identifying recovery potential for third party claims and coordinating with subrogation/salvage unit.
• Responsible for input and recording of data that accurately reflects claim circumstances and other information important to our business outcomes.
• Identifies files that have possible fraud and recovery potential for third party claims and coordinates with Recovery and SIU.
• May provide guidance and assistance to other claims staff and functional areas, and keeps current on state/territory regulations and issues as well as industry activity and trends.

Preferred Qualifications

• Bachelor’s degree or equivalent experience. Professional designations preferred.
• Typically a minimum three to five years claims experience.