Field Operations Manager
| Company | CAI |
|---|---|
| Location | Orlando, FL, USA, Tampa, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years of experience in a management role with a high school diploma or equivalent
- Excellent verbal and written communication skills
- Demonstrated strong ability to lead and motivate others
- Ability to work independently and collaboratively as part of a team
- Proficient in Windows and Microsoft 365 applications
- Valid Florida Driver’s License and pass quarterly MVR checks
- Availability for any shift and on-call when requested
Responsibilities
- Oversee and ensure compliance with CAI procedures and requests for field technicians
- Maintain meticulous files and logs to meet record-keeping and follow-up requirements
- Regularly interface with managers and supervisors to report issues and concerns
- Mentor, coach, and provide training to supplemental team leads
- Deliver exceptional customer service to clients and maintain communication with field technicians
- Streamline field operational and functional systems for better efficiency
- Screen resumes for new hires to ensure they meet minimal contract requirements
- Conduct performance evaluations of team members and manage employee onboarding and exiting processes
- Oversee and sustain fleet maintenance to ensure operational readiness
Preferred Qualifications
- Experience in managing field operations related to toll equipment or similar industries