Field Operations Director – Americas Acquisition

Field Operations Director – Americas Acquisition

Requirements

• Bachelor’s Degree in an analytical field (e.g., Computer Science, Business, Engineering, Mathematics, or Statistics); MBA is preferred.
• Minimum 10 years of experience in the technology industry, with at least 5 of those years working in GTM Operations.
• Demonstrable history of using data-driven insights to improve sales performance, including the ability to create analysis, influence others, and collaborate with different groups to meet requirements.
• Extensive experience with Salesforce and related sales forecasting and reporting tools.
• Strong leadership and communication skills, with a proven ability to engage and influence stakeholders at all levels of the organization.
• Exceptional project management skills, with the ability to prioritize and manage multiple initiatives simultaneously.

Responsibilities

• Act as the thought partner to the SVP, AMS Acquisition to develop and execute the strategy for the organization and all the regions and districts within it.
• Helps the SVP prioritize goals and projects so their team and organization stay focused on the important priorities vs reacting to the urgent week-to-week at the expense of important.
• Lead and manage a team of Field Ops Managers. Both to execute the operational strategy of the business but also to lead, motivate and develop the team.
• Work with your leadership team and sales leadership on establishing an operating cadence and managing accountability of that operating cadence down to every district with the Americas Acquisition org.
• Proactively monitor key KPIs of the business and provide consultation to the SVP and his leadership team.
• Proactively provide analysis, recommendations and options to the SVP regarding decisions to be made, sales plays to run or problems to be solved for the business.
• Help maintain Salesforce CRM hygiene across the theater in order to drive execution, inspection, accountability and forecast accuracy in close collaboration with your Field Ops Managers and sales leaders.
• Stay up to date and informed of the pipeline, key deals and accounts and risks and strengths associated with each.
• Act as an escalation point on a variety of issues relative to the business (operational, compensation, quota, personnel, KPI risks, etc).
• In close partnership with central planning counterparts, lead annual planning for the theater across GTM roles and regions, including organizational design, resource investment priorities and cross-functional interlock.
• Help nurture key relationships among top stakeholders in all departments across the company on behalf of the SVP (especially to teams SVP doesn’t have regular cadence like Product, Strategy, Specialists, etc).
• Manage risk by bridging interdepartmental gaps, by connecting the executive to what is really going on in the organization and being the negative feedback loop for current behaviors in the organization that are hindering long-term goals.

Preferred Qualifications

• MBA is preferred.