Field Onboarding Manager

Field Onboarding Manager

Requirements

• 5+ years of experience in onboarding, enablement, or learning & development, with at least 2 years in a leadership or program owner role.
• Proven track record in developing and delivering onboarding programs that reduce ramp time and increase new hire effectiveness.
• Experience in high-growth SaaS or healthcare/life sciences industries.
• Familiarity with enablement platforms such as HighSpot, LMS tools, and CRM systems like Salesforce.
• Strong instructional design knowledge and understanding of adult learning principles.
• Excellent project management and stakeholder communication skills.
• Data-driven mindset with the ability to translate performance metrics into program improvements.
• Collaborative, detail-oriented, and passionate about improving the employee experience.

Responsibilities

• Deliver a structured onboarding experience from Day 1 through Day 90 for all new revenue hires.
• Collaborate with subject matter experts (SMEs) and sales leadership to develop onboarding curriculum.
• Facilitate live sessions including a quarterly onboarding bootcamp and coordinate asynchronous learning to ensure engagement and knowledge retention.
• Track onboarding completion, measure ramp KPIs, and report insights to stakeholders.
• Facilitate AI-driven sales role plays and report feedback to new hire managers.
• Continuously gather feedback from new hires, managers, and trainers to refine and optimize onboarding content and delivery.
• Work with the Director of Field Onboarding to drive the strategic vision for onboarding across Komodo Health’s revenue organization.
• Ensure alignment between onboarding and broader company initiatives (e.g., sales plays, market strategy, product launches).
• Partner with commercial leaders to anticipate onboarding needs for new roles, regions, or product offerings.
• Develop and iterate a scalable, role-specific onboarding framework grounded in competencies and commercial outcomes.
• Establish onboarding milestones that align with sales stage progression and key performance indicators (e.g., first meeting, first opportunity, first deal).
• Optimize for a hybrid learning experience that supports in-person and remote onboarding cohorts.
• Create engaging onboarding content across product knowledge, market positioning, sales methodology (e.g., MEDDICC), and GTM tools.
• Utilize Komodo’s internal experts and industry insights to keep content fresh, relevant, and outcomes-driven.
• Maintain onboarding content in enablement platforms such as HighSpot and LMS tools, ensuring version control and ease of access.
• Deliver high-impact onboarding sessions that set new hires up for early success and long-term growth.
• Customize onboarding for specific functions within the revenue organization, ensuring relevance and clarity of expectations.
• Monitor new hire progress and facilitate manager coaching alignment during onboarding.
• Organize and manage live onboarding events, cohort launches, and cross-functional learning sessions.
• Ensure smooth execution of logistics, coordination with guest speakers, and evaluation of session effectiveness.
• Foster peer networking and early team integration through onboarding events and cohort collaboration.

Preferred Qualifications

• Experience with onboarding sales and customer success roles in a healthcare or data-driven technology company.
• Knowledge of MEDDICC, Command of the Message, or similar sales methodologies.
• Proficiency in tools such as Articulate 360, Camtasia, or similar content development platforms.