Field Claims Manager

Field Claims Manager

Requirements

• Bachelor’s degree or High School diploma and equivalent relevant work experience required.
• 5+ years of Property and Casualty Homeowners’ Insurance experience, including field adjusting, required.
• 2+ years of experience supervising a team of field adjusters, including setting goals and managing performance.
• 2+ years of experience working directly for an insurance carrier.
• 3+ years’ experience with Florida insurance laws and Florida good faith claims handling required.
• Active Florida 6-20 Resident All Lines Adjuster License required.
• Must have a thorough understanding of insurance-related legal procedures, regulations, and claims processing.
• Strong vendor management and negotiation skills.
• Comprehensive knowledge of property claims practices and legal terminology.
• Demonstrated leadership and managerial skills.
• Proven ability to be adaptable and flexible; able to adjust to new requirements or unforeseen issues.
• Excellent interpersonal skills with a focus on excellent customer service.
• Strong planning and organizational skills.
• Exceptional time management skills and the ability to prioritize tasks and allocate resources efficiently.
• Data-driven, analytical approach necessary.
• Strong written and verbal communication skills with the ability to professionally interact with team members in other departments.
• Working knowledge to interpret and apply laws, rules, regulations, policies and procedures, and department operational guidelines in daily functions.
• Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint and Outlook.
• Superior knowledge of Xactware products
• Excellent estimating skills

Responsibilities

• Manage daily activities of internal field adjusters to include coaching, development, and goal setting/management.
• Provide leadership to external resources to ensure adherence to policies, procedures, and best practices.
• Ensure superior customer service is delivered to each insured throughout the process of handling and/or disposition of claims, by all field adjusting team members.
• Evaluate claims and rectify policy coverage issues, in excess of internal adjuster authority.
• Conduct open and closed claim reviews to evaluate and document overall operational performance.
• Analysis and utilization of KPI reports to drive operational performance.
• QA approve field reports under direct supervision.
• Delegate settlement authority as necessary based on internal field adjuster skill and experience.
• Facilitate the settling of complex claims and process related paperwork.
• Provide leadership to internal team members and regularly conduct effective and timely structured Performance Feedback sessions.
• Assist in conducting interviews and make staffing recommendations.
• Ensure legal compliance, adherence to claims processes, and timely payments.
• Pursue continued education opportunities to remain abreast of emerging laws or other required changes to insurance-related processes.
• Perform other duties, as assigned.

Preferred Qualifications

• Industry designations or certifications a plus.